Order placed. Zone picks it. Rider delivers. Invoice lands.
Zipdesk isn't a courier bolted onto a warehouse — it's small, densely stocked zones spread across the city, each one running the same four-checkpoint process. Here's exactly what happens between the moment someone hits "order" and the moment it's on their desk.
Every order, tracked the same way.
Whether it's an admin restocking the pantry or an employee ordering a laptop, it moves through the same pipeline — so nothing depends on someone remembering to follow up.
An admin can order for the office. An employee can order for themselves.
Both paths run on the same account and the same GST invoice — the difference is who's placing the order and what it's checked against.
Restocking the office
For the things every office runs out of — chargers, stationery, monitors, pantry.
Ordering a phone or laptop
For devices covered by a company benefit, like a laptop or work phone.
It's zones, not one warehouse.
A single central warehouse means a long last-mile trip no matter how good the routing is. Zipdesk instead keeps small, densely stocked zones spread across each city — so most orders are picked and dispatched from somewhere already close to your office.
That's also why the catalog is deliberately tight: about 1,900 SKUs per zone, chosen for what offices actually run out of, kept in stock rather than spread thin across everything imaginable.
Invoicing happens in the background.
Every delivered order is scanned against its invoice line at pickup, so nothing needs reconciling by hand afterwards.
Common questions about how it runs.
What happens if an item is out of stock at my nearest zone?+
The order routes to the next-nearest zone carrying it automatically — you'll see a slightly longer ETA on the ticket, but you don't need to reorder or start over.
How is the delivery time actually calculated?+
It's picking time at the zone plus route time to your address, both based on that zone's live conditions — not a flat promise. The ~10 minute figure is an average across zones, not a guarantee on every single order.
Can employees order without admin approval?+
Only within the limits and catalog an admin has already configured for them — day-to-day items or a device benefit, for example. Anything outside that routes for approval before it's confirmed.
What if my office isn't inside a Zipdesk zone yet?+
You can still set up a business account — orders will route from the nearest available zone at a longer ETA, and you'll be notified as coverage expands closer to you.
Does every order really get an individual invoice line?+
Yes — each delivery generates its own GST-verified line at the moment it's signed for, then all of it rolls up into a single invoice per billing cycle so there's nothing to reconcile order by order.